Terms and Condition (Manual Orders)

  • Manual orders are treated as strictly as orders from Online Store, hence the Terms and Condition (T&C) from our website ( 50gram.com.my ) will be bounded along.
  • By placing an order and completed a bank transfer to us for manual ordering, you have agreed that you had read every single detail from this version of T&C and you have are consenting to be bound by our terms and conditions contained in these T&C.
  • Your information will not be revealed to third parties and only relevant information will be shown to our assigned dispatching courier for their task duty.

Payment:

  1. We require payment to be received at least 1 hour before 11am of every delivery date. You are advised to make payment at least 1 day before the delivery date.
  2. Without payment, your order will be cancelled and we will not proceed with preparing the bouquet and we will not deliver it.
  3. Payment can only be made through bank transfer
    1. Exceptions can be made if buyer is from outside Malaysia. In this case, Paypal will be used.
  4. Kindly use Instant Transfer for quick receiving.

Delivery:

  1. Our delivery will start dispatching from 12pm to 6pm  every working day of 50gram.
    • Kindly note that we do not accept time requesting as this option is currently unavailable.
    • You may inform us the following only when necessary
      1. Closing hours of recipient’s workplace
        • e.g.: Bank closing hours at 4pm
      2. Recipient’s plans to leave the assigned destination
        • e.g.: Leaving the assigned restaurant location at 3pm
    • Even so, kindly note that we can only leave a remark and send a reminder to our dispatcher, hence by taking notice of the above timing information, it does not translate as a guarantee or a promise to reach on time and/or before the said timing mentioned.
  2. Tracking information is not available on our website as your orders are not made from our online store platform.
  3. More information can be found in the Shipping Section of our FAQ page.

Bouquet:

  1. Kindly note that all of our bouquets were prepared freshly on every single working day to maintain the quality of our bouquet.
  2. Normal Bouquet:
    • Product exchange can be done if and only if
      • The bouquet has been damaged during the delivery process; and
      • The feedback is done within the day of delivery.
    • Product exchange or refund is not allowed when:
      • Buyer decided to cancel order on the delivery day, when the bouquet has been dispatched
      • Buyer’s request is after the delivery date.
      • The bouquet’s defect is caused by deliberate intentions.
  3. Customized Bouquet:
    1. Product exchange is unavailable.
    2. Product exchange or refund is not allowed when:
      • Buyer decided to cancel order on the delivery day, when the bouquet has been dispatched
      • Buyer’s request is after the delivery date.
      • The bouquet’s defect is caused by deliberate intentions.

Promotional Code:

  1. Promotional codes (Standard/Public/Mailing List) from our online store (50gram.com.my) are not available to be used during Manual Ordering
  2. Exceptions for unique codes can be made only under certain circumstances
    1. Expired coupons are not available for any circumstances

Email Address:

  1. The purpose of your email address provision is to:
    1. Allow us an alternative method to contact buyers
    2. Allow us to send news mailing to buyers’ inbox

Your cooperation is utmost important in order to protect your rights by understanding the flow of the entire process. We strongly encourage you to read through the T&C and FAQ before making payment. You may proceed with payment once you are ready.

50gram reserve the right to cancel or modify this promotion at any time.