Categories
Birthday
Hand Flower
Surprise
Opening
Wedding
Disney
Proposal
Graduation
Condolences
Apology
Gift
Frequently Ask Questions
What Is 50Gram Video Bouquet?
50gram is a bouquet of flowers comes together with a video, retrievable by scanning the QR code generated by us.
There will be a variety of bouquet designs from time to time. Discover More
How Do I Know How Many Stalks Are In A Bouquet?
Each bouquet has different numbers and types of flowers. Kindly refer to our friendly customer service to know more about bouquet details.
Do you have ready-stock for me whenever I walk into your store?
Unfortunately we prepare our flowers based on pre-order basis. You will need to place an order before 1pm in order to secure a bouquet.
Why is my status still “Processing”?
Here’s a brief explanation on all of the status from our website:
- Processing: Item is not received or picked up yet.
- Completed: Item is already received/delivered or picked up.
- Bouquet is ready: Item is ready to be picked up.
- Delivering: Item is on the way.
- Failed: Payment has not went through.
- On Hold: Order is on hold for specific reasons.
- Refunded: Order is refunded.
- Cancelled: Order is cancelled.
Order and Packing
You can opt for a regular text message or video message. Every of our bouquet will be place in the premium boxes together along with any add-on products that you have purchased, ensuring 100% privacy during the delivery process. We encourage everyone to make purchase at least one (1) day prior the selected delivery date or before 1pm for same day delivery. Our delivery time is between 12pm – 6pm with no time request available. Tracking codes are available for online orders only, which are used to track your delivery status. (Manual orders will not receive any tracking codes or automated notification of delivery status.)
How to know my message word count?
You may use this useful website to determine if you have exceeded 80 characters: https://wordcounter.net/. Please note that if you have input over 80 characters, your message card will look crowded.