Frequently Asked Questions
BASIC INFORMATION
How Do I Know How Many Stalks Are In A Bouquet?
Each bouquet has different numbers and types of flowers. Our product page will include the number of flowers.
Do you have ready-stock for me whenever I walk into your store?
Yes, you may come to our shop at
50Gram A-01-03A, Petalz Residences No. 2, Jalan 1/132A, Off, Jln Klang Lama, Kampung Pasir, 58000 Kuala Lumpur
or call/WhatsApp us for more info for the available flower.
Why is my status still “Processing”?
Here’s a brief explanation on all of the status from our website:
- Processing: Order is paid and waiting for delivering.
- Completed: Item is already received/delivered or picked up.
- Bouquet is ready: Item is ready to be picked up.
- Delivering: Item is on the way.
- Failed: Payment has not went through.
PAYMENT INFORMATION
Can I cancel my delivery on the day of delivery?
Please contact our customer service at WhatsApp or call 018-2618219
I’ve encountered difficulties while trying to make payment.
Kindly contact us through e-mail (50gramflorist@gmail.com) or WhatsApp (018-2618219) so that we can further assist you for this matter.
What sort of payment methods are available to us?
Our payment methods include online banking, FPX, credit card, Apple Pay, G Pay, TNG, GrabPay and many more!
Can I order on the same day and get it on the same day?
Yes, Kindly note that we do have a cut-off time to accept new orders at 4pm Monday to Friday , 1pm on Saturday ,12pm on Sunday.
PURCHASE INFORMATION
Can I just walk in and purchase?
You may place order online , choose the date of pickup and pickup during our office hour
50Gram
A-01-03A, Petalz Residences No. 2, Jalan 1/132A, Off, Jln Klang Lama, Kampung Pasir, 58000 Kuala Lumpur
Monday to Friday: 10am to 6pm
Saturday : 10am to 2pm
Sunday : 10am to 12pm
What time can I drop by to collect my bouquet(s)?
50Gram
Monday to Friday: 10am to 6pm
Saturday : 10am to 2pm
Sunday : 10am to 12pm
What are the measurements for your bouquets and what sizes do you have?
Mini – 12-15cm h x 15-18cm w
Regular – 32-35cm h x 23-25cm w
Medium – 38-40cm h x 28-30cm w
Large – 50-52cm h x 38-40cm w
Can I know how big is your stand?
Stand – 150-160cm height
What is the difference between standard, upgrade and premium size for your stand?
The height of the stand will be the same, the only difference is the size and amount of flowers in the stand.
CUSTOMER SERVICE INFORMATION
What are the platforms available to send in my inquiries?
Inquiries can be sent through : WhatsApp, Facebook Private Message, Email and Phone Calls.
I have an important issue, which platform should I ask for help?
The best place to inquire is either via WhatsApp or e-mailing.
ORDERING INFORMATION
How to order?
Online Order/ Website Order
- Choose a product
- Select option or add on
- click add to cart
- click checkout
- fill up the billing and shipping info
- pay for your order
- wait for the delivery notification
Manual Order / WhatsApp Order
Please click the link below for manual or whatsapp order https://wa.link/yw4q6y
How to order for Pick-Up?
You may choose self pick-up at checkout page and select your pickup date.
Pickup Location: https://waze.com/ul/hw28393e80
50Gram
A-01-03A, Petalz Residences,
Kampung Pasir,
58000 Kuala Lumpur
Mon – Fri : 10 am- 6pm
Saturday: 10 am – 1.30pm
Sunday: 10 am – 12 pm
Public Holiday: Closed
How to order for Delivery?
During check out, type your address into the Shipping Address bar and then input your postcode into the ZIP section. You will be able to see the delivery fee above the “Total” section.
How to order for Add-On items?
If you plan to purchase flowers as well, simply add the add-on item(s) into your cart. Please note that when you had ordered add-on items without other products that has calendar booking dates (e.g.: bouquets).
Where can I get a coupon code?
You may subscribe to our newsletter to get the most updated promotions and coupons.
I can’t seem to check out/process my order.
Please contact us to place a manual order through WhatsApp (018-2618219) .
SHIPPING INFORMATION
How do you deliver the bouquets?
We hire dispatching teams to assist us in delivery and they perform their duty on their trusty motorbikes to reach their destination swiftly. Please expect a slight delay when there may be unforeseen circumstances such as bad weather or impromptu traffic jams. Our dispatching teams are doing their best to get the bouquets to you a.s.a.p..
Currently we only deliver to areas within Klang Valley at the moment
Can you deliver to the recipient’s working table or home with guarded system?
There are cases where our dispatcher won’t be able to enter the premises and might need her to collect at the security or the reception area, this depends on the security’s or the company’s policies. Our dispatcher will do their best to hand the bouquet to the recipient’s hand.
Can I find out the delivery fees myself?
For most of the KL and PJ is free delivery and RM20 for Putrajaya Cyberjaya , Klang and so on. You can see the delivery rate at checkout page.
My bouquets looks less fresh.
We can assure you that we use fresh flowers delivered to us every single day for each and every one of your bouquet. If by any chance that your bouquet happened to look less appealing, quickly put them into a cold room or a refrigerator and spritz clean water to the flowers. You can snip the corners of the petals (for roses: you can peel off the entire unappealing petal). These tricks should help your bouquet to look better. If your bouquet looked completely affected, contact us immediately we can resolve the issue for you.
Can I choose a specific timing to deliver?
You may choose the time slot provided in the checkout, for standard time slot are 10am – 2pm, 2pm – 6pm, 4pm – 8pm. For special occasions like valentine’s day it will be different.
Can I track my order?
Yes, we will email and WhatsApp you once the bouquet is delivering, and delivered to the receiver’s side.
PEAK SEASONS AND CUSTOMIZATION
What are the ‘Peak Periods’?
Peak Periods are when flowers are highly demanded. These seasons includes Valentine’s Day, Mother’s Day, Christmas, etc.
What should I expect during these periods?
There may be inevitable delay in our response due to high volume of incoming inquiries. Also, there may be inevitable delay in our delivery completion due to high amount of orders. We will try to do our best to deliver all orders as soon as possible. We will keep our customer updated, please contact us for the information.
When should I place an order?
As early as possible. We do encourage you to place an order at least 4 days prior the celebrated day itself to avoid sold out. Customization orders are only available on WhatsApp and Facebook Private Messaging.
I want to purchase customized / special flower bouquets.
‘Special’ flowers bouquet that involves lilies, tulips and sunflowers are uncommon and they are subjected to availability from our supplier. We require you to place an order at least two days prior the delivery date. We have a variety of customized bouquets too. If it is needed for any celebration / special occasions, please let us know prior so that we can ensure that the bouquet is ready for you.
RETURNING & REFUNDING INFORMATION
cancel order
Please contact us as soon as you’ve made your decision to cancel your order. Kindly note that you can only cancel your order(s) before delivery arrangement was made. Processing/handling fees may applies.
How long does refund process takes?
Usually around a week or two after receiving details from the sender / buyer.
