FREQUENTLY ASKED QUESTIONS

The recipient’s number is crucial for us so that we can call the recipient and make sure that they are at the delivery location. (We will not reveal what we are sending or who is the sender.) There are cases where the delivery attempts were made and failed because the recipient was unable to be found. If we have the recipient’s number and he/she had notified us that they are not in the delivery location (MC, work leave, etc), we will then call the Sender to ask permission for rescheduling delivery (with freshly packed flowers). If we could not contact the recipient and the delivery attempt was made, kindly not that refunding for this situation is not available. (Read Return & Refunding Information section).

We understand that many had bought flowers to surprise their recipients. In this case, you may key in another phone number provided if the owner of the phone number will be receiving it on behalf. We do not encourage customers to provide phone number of another person who will not be receiving the delivery.

We hire dispatching teams to assist us in delivery and they perform their duty on their trusty motorbikes to reach their destination swiftly. Please expect a slight delay when there may be unforeseen circumstances such as bad weather or impromptu traffic jams. Our dispatching teams are doing their best to get the bouquets to you a.s.a.p..

Currently we only deliver to areas within Klang Valley, malacca & Penang, and we have yet expand other states in Peninsular Malaysia.

There are cases where our dispatcher won’t be able to enter the premises and might need her to collect at the security or the reception area, this depends on the security’s or the company’s policies. Our dispatcher will do their best to hand the bouquet to the recipient’s hand.

Yes, you can. In order to determine your delivery fee, kindly add a product to the cart. Then, go to the check out page, type “-” to the Shipping Address area and then insert your postcode into the ZIP section. You will find the delivery fees available at the bottom of the checkout page. Klang Valley and Penang delivery fees start from RM18, depending of the delivery location. We do welcome you to pick up your own bouquet (no delivery charge).

It’s kind of unfortunate that we did not have the chance to recruit supernatural talents into our crew. We do understand that having a weather-bender would help us a lot but we have yet to discover one. So, no, we can’t control Malaysia’s tropical weather for the moment. However, we do try our best to deliver the bouquets as soon as possible to their destinations so that the bouquets wouldn’t be affected by the weather.

We can assure you that we use fresh flowers delivered to us every single day for each and every one of your bouquet. If by any chance that your bouquet happened to look less appealing, quickly put them into a cold room or a refrigerator and spritz clean water to the flowers. You can snip the corners of the petals (for roses: you can peel off the entire unappealing petal). These tricks should help your bouquet to look better. If your bouquet looked completely affected, contact us immediately before 11.59pm of the delivery date so that we can resolve the issue for you. Read more from Returning and Refunding Information.

Our standard delivery service are completed between 12pm – 6pm. if you would like a shorter range for your delivery, you may provide us with a 2-hour delivery time range, and we shall revert to the dispatchers. charges may apply if you wish for early delivery/late delivery. We will notify you once the bouquet is delivered. Alternately, you may also choose Pick-Up option if your reasons for time request is as such: wedding proposal, surprises, etc.

Late delivery is defined as any deliveries that were only able to reach the destination after 6 p.m. Unforeseen circumstances that will cause late delivery are heavy rain, monsoon seasons, accidents, transportation malfunction, etc. In the unlikely events that any of these unforeseen circumstances had occurred, our dispatcher may contact receiver to notify them or clarify if they would still be around the area. We seek for everyone’s understanding that it is out of our control when these situations happen and thus we seek for everyone’s patience so that we can complete the order. Please remain calm and let us proceed to solve the issue first. We will contact you if necessary.

Yes, we will email you once the bouquet is sent, and delivered to the receiver’s side. You can track your order in our tracking page. Click here. As much as we would love to update you as soon as possible, kindly note that status updates may not match real time. A delay in response may be inevitable as our dispatchers may be inconvenient to update whilst on duty with their bikes. Please refer to the info below:

Due to the fact that we have yet to implement a unified tracking system among our dispatchers, tracking the exact whereabouts and ETA for each and every order can be really difficult for us to do so. 90% of our dispatchers are motorcyclists, which means that it would be highly inconvenience for them to hold onto their mobile phone at all times. This makes it difficult to obtain quick response from them until they stop at a destination. Please be patient with us and we will provide you any updates as soon as we get any.

Please let us know as soon as you know that the recipient is leaving so that we can arrange the delivery to a second location, preferably 3-5 hours earlier. We will require a second delivery address from the sender/recipient in order to proceed the delivery on the same day. If a second delivery address is unable to be obtained, we will then proceed to delivery the bouquet on the next day. If the original address is a shop lot/office lot that does not operate during weekends/public holidays, we will either require a home delivery address from sender/recipient or we will proceed the delivery on the next working day.

Shall the sender had failed to provide us any information, we will decide the next most feasible option for the order.

Please let us know at least before 11am of the original delivery date so that our Delivery Arrangement crew and our dispatchers can be alert of it. Do take note that our delivery dispatching starts operating at 12pm – 6pm. You will need to tell us beforehand.

Should the recipient appears to be absent (left the area) during the delivery, our dispatcher will proceed with the next available solutions from next question:

For office with receptionist, we will leave it to the receptionist; for office without a receptionist or home base please refer to the options below:

We will call the sender to decide:
Option 1: Leave it on the front door or at the guard house (for apartment and condomininium).
Option 2: Schedule a pick up on your own at our office after 5PM and before 8PM (delivery fees will NOT BE refunded). Please email or call us for schedule.

Please note that we will only call you three times, if we are unable to reach you, due to whatever reasons, or you do not pick up the call, we will decide for you, which is Option 1.

Orders are delivered ONCE. If the recipient is not home/office the flowers/bouquet are returned to 50gram and a notice will send to informing recipient/sender that flowers/bouquet have tried to be delivered and to self pick up from 50gram. Sender are responsible to bear any delivery cost for second delivery attempt.